just to let you know

Apple's iBook Recall Programme

2 weeks ago, I found out that my iBook is affected by the recall programme that Apple has just announced. Grudgingly, I took it back to my local Apple dealer and explained the situation. Unfortunately, they had not had any recall-iBooks at that stage, so no one really knew what the fault looks like (apart from the descriptions on Apple's support page). I agreed that it had to be checked out first to see if it is *really* affected. One interesting twist in all this was though that Apple would *not* pay for an iBook which -despite being in the serial number range- hasn't got the faulty main board as described.

Hae? STOP - REWIND - PLAY.... yes, you read right. There apparently are iBooks within this range that are not (or not yet) affected. Explain this to me whoever wants, but to me it sounds as if Apple is trying to cut corners here and chicken out. Why not offer to replace all main boards in all affected machines within the range? Why not providing the dealers and customers with better descriptions of what the problem looks like. I don't think there are too many Apple users who send away their iBooks just for fun.

Well, this is hopefully all academic for me now, as the technical staff of my Apple dealer found my iBook displays distorted video after > 150 minutes. To be honest, I never found this to be a problem. But I have to add that I found video display fairly distorted and stopping-starting at all times. Someone hinted to me that this could be from corrupt video, but the same clip displays OK and my G4.

Hopefully this saga will come to a hapy end in about 7-10 days.

Posted by Michael at February 22, 2004 12:32 AM